General terms & conditions
If using our integrated online reservation form please note that your reservation will become definite only after having received a reconfirmation by fax or email.
Reservations for the same day will be accepted until 6:00 p.m.
Later than that please contact the hotel directly.
Your room will be available from 2:00 p.m.
We kindly ask you to check-out before noon.
Except Hotel Schloss Weikersdorf: check-out: 11.00 a.m., check-in: 3.00 p.m.
Early check-in or late check-out without surcharge is subject to availability.
Please ask for details when making your reservation.
Early departure has to be announced at least 24 hrs before the initial check-out date in order to avoid a penalty charge if applicable.
Rates & Taxes
All prices are per room per night, including full buffet breakfast and all taxes, besides the Non-refundable rate at Hotel De France which is offered excluding breakfast. Hotel Schloss Weikersdorf excluding local tax. Prices are subject to VAT, which is currently 13% on lodging and 10% on breakfast consumption. The hotel reserves the right to adjust the rate if the level of VAT should increase.
Baby cots and extra beds:
Any type of extra bed or baby cot is available upon request only and needs to be confirmed by the hotel.
Maximum capacity of baby or extra beds in a room is 1.
Supplements will not be calculated automatically in the total costs and have to be paid separately at the hotel.
Baby cots and extra beds – rates: (mandatory: 2 full-rate guests already booked)
Children up to 2 years are welcome free of charge when using existing bedding.
Children up to 2 years 10% of the room rate per night
Children from 3 to 6 years 20% of the room rate per night
from 7 years / adults 30% of the room rate per night
If you find an identical offer (same hotel, room category, meal type, matching dates and with identical booking and cancellation conditions) at a lower price online on the day you make your booking, then send us an e-mail including a link to the website and screenshot with all the details. We will immediately match the lower price for your booking. Loyalty pays off – you will also receive an additional 3% reduction on the discounted overnight price as a reward for your loyalty.
The price guarantee is based on the total price – i.e. the sum of the entire booking (room, room with breakfast, etc.), as well as taxes, service charges and any other online costs booking (e.g. booking fees) which are levied directly by other portals.
The Gerstner price guarantee does not extend to offline deals or special prices that are not available to the general public. Such prices include corporate rates, group prices, blind bookings under which you only discover the hotel you have been allocated to after completing your order, or bookings that are available as part of a bonus programme or similar.
Our price guarantee only applies to bookings made directly at our hotels or via the Gerstner website.
Guarantee policy & acceptance of credit cards:
Guarantee required at the time of booking.
Guaranteed reservations are kept until 11:00 a.m. the next day.
We accept the following credit cards as a guarantee and for payment:
Unless agreed otherwise (e.g. Advanced Purchase conditions, Special Events, Congresses) cancellations are free of charge till 1 day prior to arrival. Should you need to cancel the reservation, advice prior to 4pm before the day of arrival to avoid any cancellation or penalty charges. Failure to do so will result in the hotel charging for the first night room rate. In case of no show, one night penalty will be also charged.
Special cancellation conditions may apply for following dates:
For New Years period (DEC28-JAN03): If cancelled up to 21 days before date of arrival, no fee will be charged. (Except Hotel Schloss Weikersdorf: 28 days) If cancelled or modified later or in case of no-show, the total price of the reservation will be charged. The total price of the reservation will be charged at least 14 days prior to arrival.
Combine same bookings:
Should individual reservations placed at different times, or a reservation of several rooms in one single reservation by an individual or a participant of a group booking generate a group booking, the hotel reserves the right to combine the individual reservations to one group account, modifying the terms of reservations and cancellations.
Should these amended terms not be accepted by the booker, the hotel reserves the right to cancel the entire reservation.
Reservations for meetings, seminars, events etc. at negotiated rates:
If you indicate at the time of reservation (check-in) that you are participating in a meeting, seminar, event etc. and request a negotiated rate, the hotel reserves the right to check availability of that particular rate prior to confirming your reservation details. Should the special rate not be available, the rate mentioned in your earlier confirmation will be applicable.
This will also apply to voucher programmes such as eBay, American Express etc…
All our agreements are subject to the Austrian Hotel Contract Regulations (AHCR).